(No help at all, they were kind of put out for me asking). Went up to the front to asked what we can do to get these to scan, they said they are aware of the problem and don’t know when they will be fixed, but you got to keep scanning the until they worked. First, you must put money on these play cards that you use to scan to play the games (that was not the problem), every game we tried these cards on they would not scan. I usually don’t write reviews, this was my first time at Fat Cats.